The nose butter stick is so hard. How do I apply it?

If
the stick has become cold, e.g. during the postal service, it can be quite
A short warm-up in the hands or the
trouser pocket.

Applying a thin, fine layer is sufficient. If you want to apply a thicker layer to your nose, we recommend the nose butter in cream form.

The
Nose butter stick with sun protection factor is generally a bit firmer and it
A white, crumbly layer remains that does not absorb. This is
the sun protection and so desired.

Alles was du in der Kategorie "Ausverkauf" siehst fliegt aus dem Sortiment und wird nicht mehr nachproduziert. Alles andere bleibt!

Bei diesen Produkten ist das Interesse einfach nicht groß genug und das Produkt somit für uns unwirtschaftlich, weil die Nische zu klein ist.

This depends heavily on the product. Some products can be
produce promptly, some need to dry or mature longer. If we
were surprised by the interest in such a product, it can
It may happen that a product is not available for 2-4 weeks. We
try to avoid this, but sometimes we ourselves are overwhelmed by the need
surprised.

You are welcome to register for the product and we will inform you as soon as it is available again.

Yes, that's right!

They are natural products made by hand and depending on
how long they dry, they lose water and therefore weight.
In addition, all pieces are cut by hand and are therefore not
always identical in size (deviation 1-2mm in width).

As
Weight we indicate the middle lower measure, a soap is still
a little lighter, it is simply a little more concentrated because it is longer
This also means that it lasts longer and is softer
slower.

How long does the spray work?

This varies from animal to
Animal (fur length, bathing pleasure...) and from region to region (keyword
tick density) varies. A good orientation is the scent. If
which is no longer noticeable in the fur (where dogs and also parasites
react much more sensitively than we humans), you can
The only thing that helps is testing what works best for you.

How often do I need to apply the spray?

We
recommend putting it on before going for a walk, but as mentioned above
This is also very individual. Test the distances on the
Best yourself.

How much of the spray do I need to apply?

In
Usually, a fine spray is sufficient. For Yuki (a long-haired collie)
For example, 3-5 sprays (from the 100ml bottle) are sufficient, depending on where we
go (whether garden or forest). For small dogs, 2
Spray bursts.

You have 3 different sprays, one for
One for dogs, one for cats, and one for horses. What are the differences?
Can't I spray all my animals with the same spray?

No,
That's not possible. Especially with cats, you should really only
Take coconut spray Marauders. Cats have a
Glucoronation deficiency in the liver, as a result of which they can
certain substances cannot be broken down. This includes terpenes, which are found in
essential oils. The cat would be poisoned in the long run.
That is why the Marauders spray is free of terpene-containing oils!
very young puppies (up to 3 months) you should first
Take Marauder Spray.

Dogs and horses can both
each other coconut spray. The horse spray contains more
Black cumin oil, because horses, as pure herbivores, absorb the terpenes
can break down this better than dogs. For this reason, the dog should
not be sprayed regularly with the pasture protection spray.

Do you also have larger sizes?

Yes,
Since this year, the coconut sprays are also available in
the 500ml bottle at a special price. You can find it as a variant on the
Product page.

How do I use the fur butter correctly?

You
Take them in your hands and melt them slightly. The oils, which then
your hands are massaged into the fur and skin of your animal
You can also massage it into knots, which will dissolve when
Combing is then easier.

If you use too much, the coat will appear a bit greasy, but the oils will be absorbed over the next few days.

The amount depends on the coat texture and length of your pet; it's best to work your way up carefully, starting from underneath.

To
To avoid over-conditioning the coat, you should apply the butter max. 2x
weekly. Exceptions to this rule are the Emotion Butters Cool
down, Be happy, Feel safe, Get along, Fear subsides and
I miss you, who because of their psychic aromatic effect after
However, smaller quantities are sufficient here, as
It's just about gently working the scent into the fur over the long term.
Dog and cat noses are very sensitive and do not need large
Amounts for good effect.

If this is the case we have forgotten to pre-pump the dispenser
and the lotion has become a little firmer due to the temperature.
The Skin Repair Lotion and the Allergo Control Lotion tend to do this. Then
the lotion is so solid that the pump pressure is not sufficient to reach the bottom
In this case, put the bottle in the
your warm trouser pocket and then pump until the lotion
This causes the soil to be pumped up inside and the lotion to be
Once this state is reached, the
Lotion then always reliably out regardless of temperature until the
Dispenser is completely empty.

It depends on why your pet is scratching.

As a result of allergies: The Allergo-Control range

Grass mites: Grass mite paw bath and grass mite lotion, preventative coconut spray

Straight
In case of allergies (also to grass mite bites) it is important to
body. A good animal health practitioner can often help here,
It is also important to check the feeding. Our products
can only alleviate the effects somewhat.

Unfortunately we are currently unable to ship to Austria
offer, as we can no longer license our packaging as usual. A notarized license is now required in Austria.
We need a certified representative to handle the registration for us, and the associated effort and costs are too much for us. However, we are happy to deliver to a German address!

Das müsst ihr die DHL fragen, wir geben die Versandkosten nur weiter.

We ship Monday, Wednesday and Friday from 5 pm. All
Orders received by 12:00 will still be sent out.

We do not ship on Tuesdays, Thursdays, public holidays or weekends.

Why not Tuesday and Thursday?
Because
we produce fresh products on these days and it is
just can't manage to pack parcels and take them to the post office :)

Wenn sich der Status in "elektronisch angekündigt" ändert, bedeutet das wir haben das Label gedruckt. Das passiert bei uns morgens, häufig klappt aber die Synchronisation von DHL nicht, sodass sich der Status erst im Lafe des Tages ändert.

Abgeholt wird die Post in der Regel bis 14 Uhr. Sobald sie dann im Paketzentrum erneut gescannt wurde, ändert sich der Status in der Sendungsverfolgung.

Leider passiert es immer häufiger, dass die Sendungen nicht zuverlässig gescannt werden und ihr bis zur Zustellung nur die elekrtonische Ankündigung sehen könnt. Das sieht für euch dann so aus, als würden wir die Sendung zurückhalten, obwohl sie schon zu euch unterwegs ist. Wir versichern euch, dass jedes versendbare Paket am nächsten Werktag raus geht. Wenn wir was nicht versenden können (Produktengpass oder Adressfehler) kontaktieren wir euch!

If the package is visibly damaged externally, please refuse acceptance.

Should
If this is not possible, please send us photos of the damaged
Goods and a list to info@yukicares.de

We will then endeavor to find a replacement.

We ship on Mondays, Wednesdays and Fridays, excluding holidays.
Usually the order is then on the next or the next working day
at the customer.

If the package has not arrived by then
and a look at the shipment tracking (sometimes ends up in the
Spam folder) does not help, please write to us at: info@yukicares.de
or give us a quick call. We'll take a look or ask DHL
after.

We ship with German Post and DHL.

The shipping costs consist of the DHL price for the
Delivery of the respective product size including shipment tracking and the
Costs for shipping materials together.

The prices are sharp
calculated, we always try to give you the cheapest, but
while offering the most reliable shipping.

For very small shipments, we send them as priority letters with tracking for the sake of the environment and our parcel carriers.

From 50€ we deliver the products free of charge.

From 50€ we deliver the products free of charge.

For shipping we use the packaging material that we
even with our orders. There is also sometimes
Bubble wrap, which we then reuse.

For
We usually use paper tape for large and very heavy
However, to protect the goods, we sometimes have to
Plastic parcel tape. The parcels are often thrown and
Unfortunately, the paper tape on the large packages is already
torn.

Prepayment
Goods will be shipped after receipt of payment
The transfer details are in the confirmation email
(Check your spam folder). After 14 days, the order will be
Non-receipt canceled.

Paypal & Paypal Express Checkout
Goods will be shipped immediately.

Credit card (Visa, Mastercard, Amex)
Goods will be shipped immediately.

Pay immediately with Klarna
Goods will be shipped immediately.

Instant bank transfer (Klarna)
Goods will be shipped after 4-10 days, depending on how long Klarna holds the payment.

More:

IDeal, eps transfer, Bancontact

You have 14 days, after which your order will be canceled.

Please check your spam folder, sometimes the email with the account details ends up there too.

In the order confirmation email, on the invoice or here:

Recipient: natürlich pfotengemacht GmbH

IBAN: DE80 3954 0052 0435 6630 00

BIC: COBADEFFXXX

Purpose: Order number from your invoice.

No, we don't offer that.

The administrative work,
To keep track of payments, issue reminders if necessary and collect the money
proved to be too complex and time-consuming for us both in our everyday business
We could offer purchase on account if the
Payment morale would be better across society
and it wouldn't require so much extra work.

But you can
If you order from us in advance, you will also receive an invoice,
After receipt of payment, the goods will be shipped immediately. Or alternatively Paypal,
Klarna or credit card.

We do not offer Klarna invoice because
your payment obligation is then transferred completely to Klarna and if
If the bill slips through your hands, Klarna will not remind you, but
sends a direct reminder, including fees. However, we have no influence on this
more.

If the package is visibly damaged, please refuse to accept it.

Should
If this is not possible, please send us photos of the damaged
Goods and a delisting to info@yukicares.de.

We will then endeavor to find a replacement.

That's a real shame, because our goal is to inspire you with our products.

Please contact us first via Messenger or info@yukicares.de and we will try to solve your problem.

If we can't change your mind, you are welcome to return the product to us. We do not cover return shipping costs. For hygiene reasons, we cannot accept returns of opened products.

In principle, yes, but on a small scale. We always receive
again requests that together would amount to a large amount.
We are a young company that is just starting to develop
and reinvest our revenues accordingly in our
Further development, an extra budget for sponsorship and co remains
simply not.

For this purpose, we have introduced extra days,
so-called "Yuki Team Day" (born originally as Coral
Day). All days that are special for us (birthdays in the team,
Anniversaries, whenever there is something to celebrate) are called "Day of the
Yuki Teams" #yukisteam.

On these days an individual
% of the profit as well as all tips made in the shop (you can
Completion of your order will round up your payment amount).

In
at regular intervals (when a nice sum has been collected)
We then ask about projects on our social media channels or
Organizations that you would like to support and make them available
Vote. The winner will then receive a donation from us.
So keep an eye on the channels ;)

For smaller retailers
We are happy to sponsor special anniversaries or therapists for trade fairs
Flyers or smaller product samples, provided that it is available in our
resources. Please send us an email to
haendler@yukicares.de

Im Prinzip alles was uns zeigt, dass du als Händler aktiv bist. Klassisch z.B. die Gewerbeanmeldung.

Wir kontrollieren ob dein Geschäftsbereich zu unserem passt, weil uns wichtig ist, dass die Produkte richtig platziert werden.

Also wenn du z.B. einen 1€ Shop hast, dann passt du nicht zu uns, führst du einen Tierbedarfsladen selbstverständlich schon.

Händler kriegen von uns 20% bei einem Mindestbestellwert von 200€.

Wenn du freigeschaltet bist erscheint in deinem Profil ein Bestellformular, über das du bestellen kannst.

Du kannst aber auch ganz normal im Shop bestellen.

Wichtig ist, dass du im Checkout dann deinen Händlerrabattcode eingibst.